Case Study 1: Leading Ophthalmology Clinic
Challenges
- Managing the complexity of insurance verification.
- Claims processing.
- Manual billing and verification processes were time-consuming.
- Delays in payments and administrative burdens.
Solution
Medserv implemented a customised billing and claims management solution. This included:
- Streamlined consultant and facility fee billing.
- Automated insurance verification.
- Consistent communication on claim statuses and discrepancies.
so much time!”
Results
Faster claims processing
and quicker payments.
Reduced administrative
workload for clinic staff.
Increased satisfaction
with billing efficiency and transparency.
Case Study 2: Prominent Ophthalmology Clinic
Challenges
- Managing multiple pricing structures across clinics.
- Complex insurance verification and claims processing.
- Manual billing codes slowed workflows and caused bottlenecks.
Solution
Medserv implemented a customised billing solution that:
- Automated claims processing and insurance verification.
- Tailored billing codes for consultant and facility fees.
- Streamlined handling of high-volume claims with greater accuracy.
so much time!”
Results
Faster claim approvals
and improved cash flow.
Higher billing accuracy
with fewer manual steps.
More time for clinic staff
to focus on patient care.
Case Study 3: Consultant Psychiatrist
Challenges
- High volume of patient tasks (prescriptions, reports, appointments).
- Patients often missed payment steps or forgot tasks.
- Manual admin made it difficult to track urgent or sensitive cases.
- Needed strict GDPR-compliant communication and record handling.
Solution
Medserv provided a tailored solution for the client that:
- Flagged urgent or high-risk patient requests.
- Enabled quick generation of professional letters and reports.
- Ensured secure, GDPR-compliant communication via Healthmail.
- Centralised patient notes and referral management.
- Provided dedicated admin support and call-centre coverage.
so much time!”
Results
Reduced administrative workload
and no missed patient tasks.
Improved compliance and secure
handling of sensitive data.
Higher patient satisfaction
and smoother practice operations.
