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Frequently Asked Questions

Why is Medserv writing to me? +
Hospital fees are separate from the individual doctors fees. If we have sent a bill to you, it would mean that the fee you have paid only covers the hospital facility charges but the treating Consultant has not been paid. If you feel there has been a mistake, please confirm with the hospital whether the fee you have paid includes these fees.
Why have I received a bill when I have already paid for this treatment at the hospital? +
Hospital fees are separate from the individual doctors fees. If we have sent a bill to you, it would mean that the fee you have paid only covers the hospital facility charges but the treating Consultant has not been paid. If you feel there has been a mistake, please confirm with the hospital whether the fee you have paid includes these fees.
I am a public patient / I have a medical card. +
Hospital fees are separate from the individual doctors fees. If we have sent a bill to you, it would mean that the fee you have paid only covers the hospital facility charges but the treating Consultant has not been paid. If you feel there has been a mistake, please confirm with the hospital whether the fee you have paid includes these fees.
Why am I being asked to sign an insurance claim form when I paid a fee at the clinic already? +
Hospital fees are separate from the individual doctors fees. If we have sent a bill to you, it would mean that the fee you have paid only covers the hospital facility charges but the treating Consultant has not been paid. If you feel there has been a mistake, please confirm with the hospital whether the fee you have paid includes these fees.
I did not see the doctor who is listed on the invoice / I do not remember being treated by them. +
Hospital fees are separate from the individual doctors fees. If we have sent a bill to you, it would mean that the fee you have paid only covers the hospital facility charges but the treating Consultant has not been paid. If you feel there has been a mistake, please confirm with the hospital whether the fee you have paid includes these fees.
Why did I receive an invoice after such a long time? +
Hospital fees are separate from the individual doctors fees. If we have sent a bill to you, it would mean that the fee you have paid only covers the hospital facility charges but the treating Consultant has not been paid. If you feel there has been a mistake, please confirm with the hospital whether the fee you have paid includes these fees.
Why do I need to fill out the insurance claim form again? +
Hospital fees are separate from the individual doctors fees. If we have sent a bill to you, it would mean that the fee you have paid only covers the hospital facility charges but the treating Consultant has not been paid. If you feel there has been a mistake, please confirm with the hospital whether the fee you have paid includes these fees.
How do I request a copy of a receipt of a payment I made to Medserv? +
Hospital fees are separate from the individual doctors fees. If we have sent a bill to you, it would mean that the fee you have paid only covers the hospital facility charges but the treating Consultant has not been paid. If you feel there has been a mistake, please confirm with the hospital whether the fee you have paid includes these fees.
I have private insurance. Why did I receive an invoice then? +
Hospital fees are separate from the individual doctors fees. If we have sent a bill to you, it would mean that the fee you have paid only covers the hospital facility charges but the treating Consultant has not been paid. If you feel there has been a mistake, please confirm with the hospital whether the fee you have paid includes these fees.
I don’t remember the onset date of symptoms. What do I write in the relevant section of my insurance claim form? +
Hospital fees are separate from the individual doctors fees. If we have sent a bill to you, it would mean that the fee you have paid only covers the hospital facility charges but the treating Consultant has not been paid. If you feel there has been a mistake, please confirm with the hospital whether the fee you have paid includes these fees.